HP Deskjet 6980 Printer series - Automatic two-sided printing problems

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Automatic two-sided printing problems

Paper jam occurs inside the Automatic Two-Sided Printing Accessory

Follow these steps to remove a paper jam from the duplexer.
1.

Turn off the printer.

2.

Press the buttons on the left and right sides of the duplexer, and then remove it from
the printer.

Warning

Remove the duplexer before opening it when clearing a paper

jam.

3.

Remove any paper inside the printer.

4.

Open the duplexer.

5.

Remove any paper from inside the duplexer.

6.

Close the duplexer, and then re-attach the duplexer to the printer.

Option for two-sided printing cannot be selected

The printer driver cannot sense the duplexer until a print job is sent to the printer. Print
a single sided document, and then print the two-sided document. The option for using
the duplexer will appear in the printer software.
If the option for the duplexer still does not appear, verify that the following conditions
exist:

User's guide

157

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The duplexer is attached to the printer.

The duplexer is

enabled

in the printer software.

The media type and size selected on the

Paper/Quality

tab are supported by the

duplexer.
For a list of supported media types and sizes, see the specifications for the duplexer:

Automatic Two-Sided Printing Accessory

Auto Two-Sided Print Accessory with Small Paper Tray

Only one side of the page prints when the two-sided printing option is enabled

Verify that the following conditions exist:

The

correct print options

are set in both the printer software and the software

program that you are using.

The photo paper is not curled, if you are printing on two-sided photo paper. Photo
paper should be flat before printing. See

storing and handling photo paper

for more

information.

If the media type or size is not supported by the duplexer, you can print the document
by using the

manual two-sided printing instructions

.

The media type and size that is selected on the

Paper/Quality

tab are supported

by the

duplexer

.

Note

Do not try to print a two-sided document on single-sided paper, such

as single-sided photo paper.

Binding margin is in the wrong place

1.

Open the

Printer Properties

dialog box.

2.

Click the

Finishing

tab.

3.

Verify that the following conditions exist:

Flip pages up

is not selected for binding along the side (book binding).

Flip pages up

is selected for binding along the top (tablet binding).

For more information, see

two-sided printing

.

Paper size changes when the two-sided printing option is selected

The paper size is not supported by the

duplexer

.

Colors look faded

If the colors look faded, try printing the two-sided document by using the

manual two-

sided printing instructions

.