HP Deskjet 6980 Printer series - Problems with the Auto Two-Sided Print Accessory with Small Paper Tray

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Problems with the Auto Two-Sided Print Accessory with Small Paper Tray

User's guide

171

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Paper jam

Do

not

clear a paper jam from the front of the printer.

Follow these steps to remove a paper jam from the Auto Two-Sided Print Accessory with
Small Paper Tray:

1.

Turn off the printer.

2.

Press the buttons on the left and right sides of the accessory, and then remove it
from the printer.

Warning

Remove the Auto Two-Sided Print Accessory with Small Paper

Tray before opening it when clearing a paper jam.

3.

Remove any paper that is inside the printer.

4.

Lift the back lever on the accessory, and then unhook the Small Paper Tray.

5.

Tilt the Small Paper Tray forward and open the lower door of the accessory.

Chapter 12

172

HP Deskjet 6980 series

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1 Tilt the Small Paper Tray
2 Open the lower door

6.

Remove any paper that is inside the accessory.

7.

Close the accessory, and then secure the back lever to close the accessory.

8.

Re-attach the accessory to the printer.

Option for two-sided printing cannot be selected

The printer driver cannot sense the duplexer until a print job is sent to the printer. Print
a single sided document, and then print the two-sided document. The option for using
the duplexer will appear in the printer software.
If the option for the duplexer still does not appear, then verify that the following conditions
exist:

The duplexer is attached to the printer.

The duplexer is

enabled

in the printer software.

The media type and size selected on the Paper/Quality tab are supported by the
duplexer.
For a list of supported media types and sizes, see the specifications for the duplexer:

Automatic Two-Sided Printing Accessory

Auto Two-Sided Print Accessory with Small Paper Tray

Paper size changes when the two-sided printing option is selected

The paper size is not supported by the

duplexer

.

User's guide

173

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Binding margin is in the wrong place

1.

Open the

Printer Properties

dialog box.

2.

Click the

Finishing

tab.

3.

Verify that the following conditions exist:

Flip pages up

is not selected for binding along the side (book binding).

Flip pages up

is selected for binding along the top (tablet binding).

For more information, see

two-sided printing

.

Only one side of the page prints when the two-sided printing option is enabled

Verify that the following conditions exist:

The

correct print options

are set in both the printer software and the software

program that you are using.

The photo paper is not curled, if you are printing on two-sided photo paper. Photo
paper should be flat before printing. See

storing and handling photo paper

for more

information.

The media type and size that is selected on the

Paper/Quality

tab are supported

by the

duplexer

.

If the media type or size is not supported by the duplexer, you can print the document
by using the

manual two-sided printing instructions

.

Note

Do not try to print a two-sided document on single-sided paper, such

as single-sided photo paper.

Colors look faded

If the colors look faded, try printing the two-sided document by using the

manual two-

sided printing instructions

.